
老左读菜根谭
咬得菜根,百事可做!
53

The passage discusses the importance of recognizing that customers are not always right and highlights the need for businesses to provide education and assistance, addressing issues like information asymmetry, cognitive biases, and emotional influence in consumer decisions. It emphasizes the role of clear communication, providing accurate information, guiding correct perceptions, and managing customer emotions to foster a more rational and harmonious commercial relationship.
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